SHIPPING & RETURNS
Shipping:
Most ready to wear and ready to use items are shipped within 48 hours of the order being placed.
An estimated delivery date for bespoke items will be communicated at last fitting.
Custom Swarovski crystal RTW garments will ship in & working days.
Expedited shipping options are available and are presented at checkout. Please call us at 866-729-0933, if special handling or an extreme rush is required.
Damaged Items:
Please check your order immediately upon receipt and notify us if the item has been damaged during the shipping process.
Please report the damage within 48 hours of receipt.
We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please understand we must have the images in order to notify the shipping company and file the necessary damage claims. After a claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Bespoke and custom product orders cannot be cancelled or returned once the work has begun.
You will have the opportunity to review your design choices and make changes before you finalize your purchase. This is very important because customized products cannot be returned, and the purchase is non-refundable.
Return Policy:
We value your business and want your experience with Simply Fabulous to be positive, from beginning to end. If you are not 100% satisfied with your Ready-To-Wear or Ready-To-Use purchase, you can return the unused item for a full refund in the original method of payment, minus shipping costs and a 10% restocking fee. All Tags and original packaging must be intact, and the item must be in resalable condition. Your Ready-To-Wear or Ready-To-Use purchase must be returned within 30 days of the delivery date. All returns require an approval and RMA number. Other exclusions may apply. Please contact hello@simplyfabulousdesign.com to initiate your return. Items that have been personalized are not eligible for a return.
Special Orders:
Special orders are submitted for production immediately upon order placement and are created to your specifications. A non-refundable 50% deposit is required when the order is placed; the remaining 50% will be charged before your order ships. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will be forfeited.
Please note: Returns or exchanges are not accepted for special orders and customized items.
Payment Methods
We accept: Visa, Mastercard, Discover, and American Express. In addition we offer payment options via Affirm and Klarna. A 5% discount is applied to purchases made with cash or check.